frequently asked questions
Is there any warranty?
Mobirider™ warrants the frame and all components, except tires and wheels, to be free from defects in materials and workmanship for a period of 12 months from date of purchase. Wheels and tires are warranted for a period of 6 months for consumers, 3 months for third parties where the equipment is used in a rental business. Limitations and exclusions from this warranty: Damage due to normal wear and tear, failure to perform maintenance, negligence, accident, natural disaster or user modification of the product is specifically excluded from this warranty. This warranty does not include any shipping charges incurred for replacement or repair.
How easy is it to take apart or reassemble?
The unit can be assembled in a few minutes and separated into 3 separate parts plus the 2 large wheels in less than five minutes. Assembly is achieved by using four twist knobs which keep the frame secure and two pins to keep the axles in position.
What is your return policy?
Unused products may be returned within 7 days from the delivery date, 100% complete, packaged in the original packaging, in re-sellable condition for a full refund. Please note that the buyer is responsible for return shipping charges. Call +27 76 500 7216 for return merchandise authorization prior to shipment.
Do you ship worldwide?
No, currently we only sell and deliver in South Africa.
Can the Mobirider™ beach wheelchair go into water?
Yes, the Mobirider™ beach wheelchair can go into the water, but when attempting to go into deeper water, where the chair floats, it is advised that a competent person assists, and a life jacket is used by the user of the chair as a safety precaution. The wheels are buoyant, but please stay near the shoreline as this is not a floatation device and the chair might tip over.
How do you use a wheelchair on sand?
Wheeleez Beach wheels are specialized beach wheelchair wheels that are designed to make it easier to navigate on sandy terrain. They provide a soft ride over sand and minimal effort is needed when pushing or pulling the chair. The wheels also act as shock absorbers which ensures the users has a soft ride on all terrains. The Mobirider™ uses only Wheeleez beach wheels on their chairs.
Can you use a regular wheelchair on the beach?
Standard wheelchair wheels aren’t meant for soft sand, and normally sink into the sand making pushing very difficult or even impossible. A beach wheelchair is a special type of wheelchair that is designed to help people with physical disabilities go places over sand, which was previously inaccessible.
How hard are beach wheelchairs to push?
Beach wheelchairs are not hard to push as they are specially designed to maneuver over sand and/or difficult areas. Compared to a standard wheelchair on a flat firm surface, however, it may be a little heavier and could require some extra effort on soft surfaces.